Privacy policy

Privacy Policy

At NORBYE, your privacy is respected and your personal data is handled with care and in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how NORBYE collects and processes personal data when you visit the website, make a purchase or contact NORBYE directly.

Data controller

NORBYE
v/ Louise Norbye
H.C. Ørstedsvej 29B, 1.
1879 Frederiksberg C
Denmark

CVR: [CVR number]
E-mail: louise.norbye@gmail.com

NORBYE is the data controller for personal data processed in connection with the business.

Personal data

Depending on how you interact with NORBYE, the following information may be processed:

Name
Address and delivery address
E-mail address
Telephone number
Information relating to your order and purchase
Information you provide when contacting NORBYE, including in connection with a custom order, return, repair or complaint

When you visit the website, certain technical information may also be processed as part of the operation and security of the website, such as IP address, browser type and device information.

How your information is used

Your personal data is used when necessary to:

process and deliver your order
process payments
communicate with you about an order
answer enquiries
handle returns and complaints
arrange repairs
handle custom-made orders
comply with accounting and other legal obligations
operate and secure the website

When you place an order, the information necessary to fulfil that order is processed in order to perform the agreement between you and NORBYE. Certain information may also be processed when necessary to comply with a legal obligation.

Payments

Payments through the NORBYE webshop are processed by Stripe. Stripe processes the payment information necessary to complete the transaction. NORBYE does not receive or store your complete payment card details. Stripe processes personal data in accordance with its own privacy policy.

Squarespace

The NORBYE website and webshop are hosted by Squarespace. Squarespace processes certain personal and technical information in connection with the operation, security and functionality of the website and webshop.

Delivery

When an order is shipped, the information necessary to deliver your order, such as your name, address and relevant contact details, may be shared with the carrier used for the shipment.

How long your information is stored

Personal data is retained only for as long as it is necessary for the purpose for which it was collected. Information relating to purchases, payments and invoices is retained for the period required under applicable accounting and tax legislation. Information relating to enquiries, custom orders, repairs or complaints is deleted when it is no longer necessary to retain it, unless NORBYE is legally required to keep it.

Cookies and website data

The NORBYE website uses cookies and similar technologies that are necessary for the website and webshop to function correctly. Non-essential cookies are restricted. NORBYE does not currently use third-party advertising or marketing tracking cookies through the website. If this changes in the future, this Privacy Policy and the website's cookie settings will be updated accordingly.

Your rights

Under data protection legislation, you have a number of rights regarding the personal data NORBYE processes about you. Depending on the circumstances, you have the right to request access to your personal data, have inaccurate information corrected, request deletion or restriction of processing, object to certain processing and receive your data in a portable format. To exercise your rights, please contact: louise.norbye@gmail.com

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe that your personal data is not being processed in accordance with applicable data protection legislation.

Changes to this Privacy Policy

This Privacy Policy may be updated if NORBYE changes the way personal data is processed or if applicable legal requirements change.